Frequently Asked Questions

You can place an order directly on our website at https://genepeptides.com/buy-peptides-online/. Browse our catalog, add products to your cart, and proceed to checkout. If you need help during the process, email our support team at info@genepeptides.com and we’ll walk you through it.

We accept multiple payment methods to give you flexibility — and most include a discount:

• Bitcoin — automatically applies a 10% discount to your subtotal.
• Paypal — processed via secure invoice at standard pricing.
• Zelle or Cash App — you’ll receive payment instructions by email after checkout.
• Credit Card — you’ll receive a secure hosted payment link by email.

Your order ships once payment is confirmed (usually within minutes during business hours).

No. An account is Optional to place an order with us. Registering takes about a minute, and once you’re set up, you’ll have one-click reordering, full shipment tracking history, saved shipping addresses, and easy access to past invoices.

If your order hasn’t yet been packed, yes — email us as soon as possible at info@genepeptides.com with your order number and we’ll do our best to accommodate the change. Once a shipping label has been generated, modifications and cancellations are no longer possible. If something needs to be addressed at that point, please follow our damaged/wrong-item process when the package arrives.

Yes. For research programs, institutional buyers, and resellers, we offer tiered pricing on bulk and wholesale orders. Email info@genepeptides.com with the products and quantities you’re interested in, and we’ll respond with custom pricing tailored to your needs.

For first-time customers and large orders, we occasionally run a brief verification step to protect against fraud. This is rare and usually resolves within a few hours during business hours. If your order is being reviewed, you’ll receive an email from our team — and you’re welcome to email us directly to expedite the process.

Not at this time. We ship exclusively within the United States, including Alaska, Hawaii, and APO/FPO addresses. We’re not currently able to fulfill international orders.

Orders confirmed and paid in full before 12:00 PM Eastern Time on a business day are dispatched the same day. Orders placed after the cutoff, on weekends, or on federal holidays ship the next business day.

Transit Estimates:

• USPS Priority Mail: 2 to 3 business days
• FedEx 2Day: 2 business days
• FedEx Standard Overnight: next business day

Note: Shipping methods count business days only. Delivery dates are estimates provided by the carrier.

Free USPS Priority shipping on all orders $200 and over — no code needed.

• USPS Priority (Under $200) $15.00
• FedEx 2Day $25.00
• FedEx 2Day (Signature) $30.00
• FedEx Standard Overnight $68.00
• FedEx Overnight (Signature) $75.00

Yes. Every shipment goes out in plain, unbranded packaging with a generic return address. Nothing on the exterior of the box indicates the contents, our company name, or the nature of what’s inside.

Our peptides are shipped lyophilized (freeze-dried) and are stable at ambient temperatures for the duration of normal transit. Cold packs aren’t standard, but for extreme heat regions, we recommend selecting FedEx Standard Overnight to minimize transit time.

No. Our peptides are sold strictly for in-vitro laboratory research and development purposes only. They are not drugs, food, cosmetics, or dietary supplements, and are not intended for human or veterinary use, ingestion, injection, or any form of administration.

• Lyophilized (unreconstituted): Store sealed at -20°C for long-term, or 2-8°C for short-term.
• Reconstituted: Store at 2-8°C and use within the timeframe specified (typically 7-30 days).

Avoid repeated freeze-thaw cycles. Refer to the COA or PeptideDosages.com for detailed protocols.

All our peptides ship lyophilized (freeze-dried) as a stable powder. This format gives the longest shelf life, simplifies shipping, and lets you reconstitute to the exact concentration your research calls for.

Email us within 72 hours of delivery with your order number, photos of the box, packing materials, and damaged vials. Send to info@genepeptides.com. Most claims are resolved within one business day.

Email us within 72 hours with your order number, a photo of what you received, and a brief description. We’ll send the correct item and provide a return label for the incorrect one if needed.