1. Non-Returnable Products

For safety, compliance, and quality assurance reasons:

• Products that have been opened, altered, used, or tampered with are not eligible for return or refund.
• Products removed from their original sealed condition are not eligible for return.
• Returns are not accepted due to buyer’s remorse, ordering errors, misunderstanding of specifications, or improper storage.
• All products are sold strictly for in vitro laboratory research use only and are not intended for human or veterinary use.

2. Eligible Issues

We may provide a replacement or refund in the following limited circumstances:

• Damaged products received
• Incorrect items received
• Missing items
• Lost packages in transit

All claims are subject to review and approval at our discretion.

3. Reporting Timeframes

• Damaged, incorrect, or missing items must be reported within 72 hours of delivery.
• Lost packages must be reported within 72 hours of the expected delivery date.

Failure to report within these timeframes may result in denial of the claim.

4. Lost or Stolen Packages

Risk of loss transfers upon shipment. If a package is marked delivered but believed stolen or misdelivered:

• Contact UPS directly
• File a carrier claim
• Provide supporting documentation (e.g., police report)

Replacement or refund may be considered only after carrier investigation.

Packages confirmed lost in transit may be replaced or refunded following verification.

5. How to Request a Refund or Replacement

Email info@genpeptides.com with:

• Your order number
• Detailed description of the issue
• Clear photo or video evidence (if applicable)

6. Refund Processing

If approved:

• Refunds are issued to the original payment method
• Processed within 7–10 business days
• Return instructions will be provided if required

7. Package Refusal

If a package is refused and returned, a refund may be issued minus original shipping costs, provided items are unopened and intact.

8. Order Review and Abuse Prevention

We reserve the right to deny claims involving repeated requests, abuse, inconsistent information, or fraud indicators.

9. Product Quality Concerns

Concerns regarding product purity or performance must be submitted for review.

Claims arising from misuse or use outside intended research purposes are not eligible.

10. Payment Disputes

Customers agree to contact us before initiating chargebacks.

We aim to resolve legitimate concerns in good faith.

11. Contact Us

For questions, contact: info@genepeptides.com